Still using Salesforce? In 2022, Salesforce announced the dissolution of its China region, which was a heavy blow to many domestic companies. After waiting on the sidelines for over a year, there are many alternatives that businesses can consider, with a particular focus on the Zoho SaaS system as an alternative to Salesforce. This change is a critical issue for many businesses operating in China as they need to find reliable alternative software to effectively manage customer relationships and business processes.

Salesforce Discontinuation in China

First, let's go over the scenario with Salesforce's discontinuance in China. Salesforce revealed its intention to quit the Chinese market in 2022. This move suggests that Salesforce's CRM and cloud technologies will no longer be available to enterprise clients in China. Many firms that rely on Salesforce for customer relationship management face a huge difficulty, and they must find a dependable alternative option.

Salesforce entered the CRM industry with a top-down approach, designing solutions from the ground up with the enterprise in mind. They have lately expanded their offerings to include new solutions for small and medium-sized organizations. As a result, the ultimate user experience is frequently fragmented. Users, for example, had to frequently move between the old and new Lightning interfaces to complete their tasks.

Why Zoho Can Be Salesforce Alternative？

When choosing a Salesforce alternative, make certain that it not only retains all of the critical features required to easily sustain traditional sales activities, but also provides your organization with industry-leading CRM capabilities such as artificial intelligence, journey orchestration, and advanced analytics.Finding a viable Salesforce replacement might be difficult, given Salesforce's great reputation in the CRM market. However, there are still formidable rivals in the industry, one of which is the Zoho SaaS system, which has emerged as a viable alternative to Salesforce.

Lead and Deal Management

Zoho CRM provides a complete suite of solutions to assist organizations in contacting, capturing, nurturing, and converting as many leads as possible. For salespeople who travel regularly, the Zoho CRM mobile app includes business card scanning, speech-to-text annotation, and a slew of other useful capabilities for capturing and tracking lead information in the field.

Omnichannel Assistance

Because they can access client information while engaged, Zoho CRM enables your sales staff to have relevant, engaging discussions with customers across a variety of channels. Bundled live chat and social media integrations enable you to communicate with potential consumers on your website and social media channels in a proactive manner.

Customization

Zoho CRM has a bottom-up customization approach and offers a plethora of out-of-the-box customization possibilities, making it simple to modify the program to match the demands of your sales staff. Without requiring technical knowledge or hiring an implementation specialist, you may personalize page layouts, pick which modules are displayed for each user, develop custom modules, and establish dynamic layouts that vary based on data supplied.

Reporting and Analysis

Zoho CRM has a wealth of pre-built dashboards and reports, as well as the ability to schedule reports. Zoho CRM analyzes lead data and sales rep performance in depth, with additional analytic tools like as KPIs, funnels, goal meters, and comparators.

Marketing Automation

You can use Zoho CRM to execute email marketing campaigns, map leads to campaigns, and even segment your customers to better target them. These marketing services are typically only available behind a paywall, however Zoho CRM allows you to do such marketing functions for free, allowing you to engage with your client base more effectively.

Switch to Zoho SaaS System

If you’re struggling with transitioning from Salesforce to Zoho, here are some critical stages for firms considering a move to the Zoho System:

Determine Your Needs: First, evaluate your company's demands to determine that the Zoho SaaS system can satisfy them, such as customer relationship management, sales, marketing, and customer support.

Data Migration: Make certain that your existing customer data can be seamlessly transferred to the Zoho SaaS system. To maintain data integrity and consistency, some technical assistance may be required.

Training and Support: Provide your team with the training they need to effectively utilize the Zoho SaaS system. Consider establishing support channels to address any potential difficulties or complaints.

Many businesses may face difficulties as a result of Salesforce China's dissolution in 2022. At the moment, the Zoho SaaS solution is unquestionably a viable option. It provides complete business solutions, as well as cost-effectiveness, usability, and customization choices. For example, using Zoho CRM, you may save up to $12,500 for 100 users. As an alternative to Salesforce, Zoho SaaS system may be your new CRM and business management partner, regardless of the size of your firm.

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